Vodafone inaugurated a new Shared Services Center (VSS) in Bucharest yesterday that provides IT and Customer Care services for company’s operations from United Kingdom, Germany, Italy, Spain and Ireland. “We are happy that Romania was chosen to run the new VSS Center which will help Vodafone’s operating companies to be more efficient, in the highly competitive telecommunications market. VSS Romania will provide support for the customers of some of the largest Vodafone European divisions, and IT Help desk for the internal needs of these companies. The new Center will create thousands of jobs for Romanians, in the next years, as we will gradually expand the activity. With this second Center opened in Bucharest, after the Network Operations Center, Romania becomes a recognised excellence hub for Vodafone, due to its highly skilled workforce, both in technology and foreign languages” said Ravinder Takkar, Chief Executive Officer Vodafone Romania in a press conference.Located in Avrig Business Center, VSS Romania has started its activity in May, 2014, and now employs 100 young graduates and students. Attending the event, PM Victor Ponta appreciated the fact that, by the end of this year, a total of 750 people will work at VSS Romania, and in the next three years, more than 2,000 people will be employed. “There was a fierce competition between countries where Vodafone is present for opening such a center. Was like competing in the Olympics or World Cup,” CEO Vodafone Romania added.
State financial support for big companies
According to Ponta, Vodafone is going to do other investments in this VSS, for which the company has already requested a financial support and the authorities have approved it, without giving further details. “Such policies support not only the companies, but first and foremost the Romanian society. (…) I received the official figures for the first half-year and they are better than we expected with respect to the economic growth, the growth of consumption. This means Romanians have more confidence. The moment they spend more, it is a very good sign,” said Victor Ponta. According to Ravinder Takkar, the opening of the center was not conditioned by the state aid. According to the information presented on the Ministry of Finance website, Vodafone Romania Technologies received an approval on June 27 for a state aid amounting EUR 8.19 million for business expansion in Voluntari, Ilfov County, consisting of the purchase of equipment and creating an estimated 450 jobs.Vodafone Group Shared Services will invest in Romania up to GBP 5 million (EUR 6.25 million) to set up new premises and build capabilities.“Romania has been selected for the great language capability and the talent pool availability, which will ensure the delivery of great quality services at a competitive cost” said in his turn, Steven McCrystal, Group Director, Shared Services. The services are supplied via phone, online chat, as well as back-office. On the IT segment, VSS Romania provides Help Desk operations, first and second level applications support, as well as database administration, for the internal needs of the 5 operations as well as for Vodafone Group (HQ).All the VSS Romania employees benefit from special trainings of 1 to 3 months. This is the second international operations center opened in Romania by the Vodafone Group. The UK company opened last year, in Romania, the Danubius Network Operations Center, which manages network support and troubleshooting activities for 9 Vodafone operations, in The Netherlands, Germany, Czech Republic, Hungary, Romania, Greece, Albania, Malta and Italy, amounting to a total of 90 million users.