BUSINESS

BNR to stop handling customer complaints

The government plans to eliminate the National Bank of Romania (BNR) from the list of institutions that will handle complaints filed by the users of banking services, because of the “significant juridical and reputation risks” BNR exposes itself to, a draft emergency ordinance published on Thursday evening shows, HotNews.ro informs. The complaints filed before the new provisions come into force will be solved, the document adds. In the last four years, the institution led by Mugur Isarescu received several tens of thousands of complaints against bank abuses, most of the complaints coming after the appearance of Ordinance 50. BNR refused to get formally involved in solving the complaints, pointing to the National Authority for Consumer Protection (ANPC) or to the less used method of mediation. When it comes to using extrajudicial procedures for solving litigations the current Romanian legislation lacks a unitary approach, thus generating confusion among consumers, the document adds.

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