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April 13, 2021

Special Telecommunications Service receives Outstanding Emergency Call Centre award

The Bucharest-Ilfov 112 Center of the Special Telecommunications Service (STS) has received the award for Outstanding Emergency Call Centre, during the annual gala of the European Emergency Number Association (EENA), that took place on Wednesday.

This is the fifth international prize received by the STS in recognition of the remarkable contribution in administrating and developing the National Unitary System for Emergency Calls in Romania.

At the event that took place this year in Bucharest nearly 400 representatives of emergency services were present, together with representatives of international organizations, European institutions and providers of solutions, who have come to recognize and support the excellence manifested by the entire spectrum of emergency services in the EU.

The gala is the only festivity of its kind in Europe and has the purpose of rewarding remarkable contributions in the domain. This event brings to the attention of the public the exceptional performances of the organizations and citizens that are struggling to save lives.

According to the most recent report of the European Commission, Romania is amongst the member states with the best reaction times (under 10 seconds) and an increased accuracy in finding callers of the 112 emergency number. Romania is amongst the 5 member states that are examples of good practice.

The pan-European emergency number 112 was created in 1991. In April 2005, the National Unitary System for Emergency Calls in Romania became operational all throughout the country. Beginning with 2008, 112 is the only number that can be used from any landline of mobile phone to benefit, freely, from emergency services (ambulance, fire service and police) in any country of the European Union.


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