KRUK Group, leader of the receivables management market in Central Europe

If we had to mention an exceptional ingredient that contributed to the success of KRUK this would be the permanent desire to overtake its own results and the daring spirit applied in each endeavor. The unknown represents yet another opportunity to find new innovative solutions to problems that worry both clients and business partners alike.

Throughout the years the Group has been placing the person with debts in the very center of the activity; all the projects implemented were focused on offering the best solutions of repayment, thus bringing the persons with debts back to the economic track. This is a fact reflected by the Group approach of the collection process. We have been listening to our customers; we identified their needs and addressed them.

KRUK Group is one of the leaders of the receivables management market in Central Europe, with operations in Poland, Romania, Czech Republic, Slovakia and Germany. The member companies of the Group offer integrated and innovative services, addressing both the needs of the business partners as well as those of the clients, the persons with debts. The business lines developed by the mother company headquartered in Wroclaw, Poland are structured on two main activities: processing the debt portfolios purchased and servicing the collection of outsourced receivables, upon mandate from third parties.

For over seventeen years KRUK Group companies have been setting new trends in the debt management industry. However, our success is not measured by the number of awards or prizes received but with the distance we have all travelled and the effort we have put in to reach our current position. Our strength lies in our team composed of highly ambitious and committed people who work with passion for the success of the entire organization. Together we have transformed the debt management industry and its image by focusing on our settlement strategy. According to this strategy we have been offering our clients the possibility to repay their debts in monthly installments which they can pay on a regular basis.

The first three quarters of 2015 was also a busy period in terms of investment activity. The companies of the KRUK Group purchased 48 debt portfolios with a nominal value of RON 3 billion . In Q3 alone, KRUK invested RON 73 million in portfolios with a nominal value of RON 633.million, purchased in all its markets, including Germany.

“Regarding the operations on the Romanian market, we can mention that 2014 was a good year, the results of the local branch contributing to the success of the Group. KRUK Romania has been an active player on the debt purchase segment and has bought 36 portfolios with a total nominal value of approximatively RON 1.2 billion”, said Tomasz Ignaczak, Director General of KRUK Romania.

Since 2007, KRUK Romania, member company of the Group has developed its activities by means of the specialized teams in the Contact Center, legal collection specialists and direct field collection advisors. The company success is based on solid long term relations with our business partners and on high standard processes and operations. Only by a common understanding of problems and needs and common approach in addressing them, can viable solutions be achieved. Our success is equally the success of our clients and business partners.

The Group communication activities are addressed mainly to our clients, but also to the general public, by presenting the simple steps one has to take in order to solve the debts problems. Each year, starting 2010, KRUK implemented communication campaigns by using a media mix. All these efforts were meant to inform and educate the public in terms of the activity of the companies specialized in receivables collection, the manner of working with them and the repayment solution in convenient installments offered by KRUK Group. The initiative of the Group, the anniversary of the Day without Debts on November 17th, is a symbolic moment which reminds each of us that a responsible attitude towards money and debts is desirable. Respect for our clients is the foundation of our amicable settlement strategy.

KRUK Group team of companies have been constantly improving and introducing innovative solutions. Each time KRUK entered a new market, the goal was: to race ahead and be the first on the market. To expand the product portfolio, the Group has carried out a thorough analysis and confirmed the attractiveness of two new geographical markets characterized by high debt supply – Italy and Spain. “We continue to pursue our strategy for 2015−2019, under which we strive to achieve the position of one of Europe’s three leading debt management companies. To this end, we have thoroughly analyzed the two markets we are most interested in entering, that is Italy and Spain. The markets are very promising and KRUK will start to organize its operations there,” said Piotr Krupa (photo), President of the Board of Administration KRUK S.A., Poland.

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