In six months since it was launched, Elderly’s Hotline, the first free of charge hotline meant to offer information and assistance to people older than 65, which is operated by The Princess Margareta of Romania Foundation via “Mobile for Good” programme, registered more than 2,700 calls, out of which 962 represents unique callers, coming from all Romania’s regions.
Most of the calls come from Muntenia and the Municipality of Bucharest (475 callers), followed by Moldova (184 callers), Transylvania (148 callers) and Oltenia (69 callers). The biggest number of callers are from the Municipality of Bucharest (285 callers), followed by Prahova County (72 callers), Galaţi (39), Iaşi (38), Constanţa (33), Braşov (31) and Timiş (30). The repartition of the callers by the area of origin indicates a balanced distribution, since a number of 381 callers are living in rural areas or in small towns, 259 callers are living in big cities and 285 of them are living in the capital.
Among the people calling Elderly’s Hotline in the last 6 months, more than 55 percent are single, around 15 percent of them have a partner for living, and almost 10 percent of them are located in social assistance institutions, under the residential treatment for elderly.
846 callers revealed their age. Among them, 229 callers are between 70 and 80 years old, 174 callers are between 65 and 70 years old, and 182 callers are between 60 and 65 years old. Elderly’s Hotline is a useful tool also for people under the age of 60, as well as for those who wish to report the situation of an elder they know; 149 callers correspond to this category. Statistics show that during the period of September 2015 – March 2016, a number of 566 women and 396 men called Elderly’s Hotline.
Elderly’s Hotline is a free of charge and confidential hotline, meeting the needs of all elderly people in Romania, either we refer to information, advice or practical and emotional support. When they call 0800 460 001, elderly persons receive advice and information from the special trained operators belonging to The Princess Margareta of Romania Foundation. The hotline was launched in September 2015 and it is available from Monday to Friday, between 8,00 a.m. and 8,00 p.m. Those who wish to report an abuse or a difficult situation of an elderly person may also use the hotline.
Beyond its’ informative nature, Elderly’s Hotline consists also in a method which offers emotional support and loneliness relief. According to a national survey performed at the end of 2015 by GfK for The Princess Margareta of Romania Foundation, one of two Romanian seniors suffers from loneliness in a certain extent. For the single seniors, Elderly’s Hotline provides the regular recall service, which is until now in the benefit of 145 people.