BBVA, one of the most dynamic banks on the local market, recorded a 47.7% increase in volume and over 47.4% increase of the number of transactions in the first half of 2020 by its mobile retail customers, during the first half of 2020, over the same period of 2019.
For the retail customers and all digital channels – mobile and online, the number of transactions grew with over 23.5%, while the volume of transactions increased with 15.2%, compared with the same period from 2019.
According to a press release, during the above-mentioned interval, Garanti BBVA’s Retail clients used the mobile solution specially to make payments – 78% of the total.
“The evolution of our digital channels in the first 6 months of the year is impressive. During these challenging times, when safety is paramount, our clients are increasingly using our mobile application to make payments, pay bills, for currency exchange, and to send money to their dear ones, wherever they are. We will continue to invest in our digital channels – Garanti BBVA Mobile and Garanti BBVA Online, to meet our customers` highest demands. We are confident that our strategy to put the client first is the right one and we will spare no effort to retain the high level of trust we earned during the last years”, stated Anca Motcă – Deputy General Manager, Garanti BBVA Romania.
In developing the digital channels, Garanti BBVA Romania is benefiting from the support and know-how of its shareholders. Garanti BBVA Turkey (TGB) has over 8.9 million active digital customers, while Banco Bilbao Vizcaya Argentaria (BBVA) reached 34 million digital clients. BBVA was recognized last year by Forrester Research as the global mobile banking leader, within the review of the mobile apps of 54 retail banks across the world.
About Garanti BBVA Romania Group
Garanti BBVA Group Romania is composed of Garanti BBVA, Garanti BBVA Leasing (the brand under which Motoractive IFN SA operates), and Garanti BBVA Consumer Finance (the brand under which Ralfi IFN SA operates), which complete the bank’s offer with specific leasing products, as well as consumer loans.
Present in Romania since 1998, Garanti BBVA has developed over time a solid and diverse client portfolio, and continuously expanded its national network and product portfolio for all business segments: Retail, SME and Corporate.
In 2019, Garanti BBVA Romania was declared Superbrand, for the second consecutive year, emerging from a list of over 1.500 brands analyzed by Superbrands Romania.
Moreover, Garanti BBVA was awarded by the prestigious Global Finance magazine for “Best Consumer Digital Bank in Romania”, within the 2019 World’s Best Consumer Digital Banks event, this being the 12th prize that Garanti BBVA received in 11 years from this reputable publication.
Garanti BBVA Group Romania is held by Garanti BBVA Turkey (TGB), whose majority shareholder is the Spanish financial group Banco Bilbao Vizcaya Argentaria (BBVA).