Garanti BBVA, one of the most dynamic banks on the local market, has been awarded, once again, by the prestigious magazine Global Finance as “Best Consumer Digital Bank in Romania”.
This is the 13th award received by the bank from this prestigious magazine and confirms the success of its digitalization efforts. The bank`s performance was evaluated by a world-class panel of judges at Infosys, a global leader in consulting, technology, and outsourcing. The judges evaluated the strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, and web/mobile site design and functionality.
“We are proud that our digital channels are widely recognized by the reputable financial magazine Global Finance. Our strategy to invest in their constant development is the right one, as we can see that during these challenging times, the clients prefer to do banking through our easy-to-use and safe digital channels. With Garanti BBVA Mobile and Garanti BBVA Online, we strive to put the clients in center of our activity and offer them better and personalized products. Together with our excellent, custom oriented services, our digital channels help us to maintain the trust our customers have invested in us”, said Ufuk Tandoğan – CEO, Garanti BBVA Romania.
In the first half of 2020, Garanti BBVA recorded over 47% increase in volume and number of transactions by its mobile retail customers over the same period of 2019. In developing the digital channels, Garanti BBVA Romania is benefiting from the support and know-how of its shareholders. Garanti BBVA Turkey (TGB) has over 8.9 million active digital customers, while Banco Bilbao Vizcaya Argentaria (BBVA) reached 34 million digital clients. BBVA was recognized last year by Forrester Research as the global mobile banking leader, within the review of the mobile apps of 54 retail banks across the world.