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December 9, 2022

Over 1 million Enel customers have chosen the electronic invoice

  • By choosing the electronic invoice, over 1 million consumers save up to 2,500 trees annually
  • The number of MyEnel accounts has increased by almost 50% between March – October 2020 compared to the same period 2019
  • Enel welcomed over 40% new clients who concluded online contracts for electricity or natural gas supply between January and October 2020 compared to the entire year 2019.

Enel Energie and Enel Energie Muntenia, the energy supply companies of the Enel Group in Romania, have exceeded the threshold of 1 million customers who preferred the invoice in electronic format and gave up the printed one, thus joining the company’s efforts to protect the environment, for a sustainable future. With a single invoice received by e-mail or text message, instead of the two sheets of paper sent in the envelope, the over 1 million customers save up to 2,500 trees per year making their contribution to a healthier environment, a press release issued by the company informs.

“I would like to thank our customers for joining our campaigns and efforts to protect the nature and build a sustainable economic environment together. With a simple internet connection, they can access the data in the monthly bill anytime and anywhere and, at the same time, they can avoid the negative effects on the environment. All our over 3 million customers in Romania have the opportunity to choose these products and services provided by Enel. Digitalization and integration of sustainability in the business strategies are important steps in achieving the Sustainable Development Goals, assumed at the level of the Enel Group. We will continue our investments in this direction in Romania and consolidate our important role in sustainability at local level”, said Michele Abbate, General Manager of Enel Energie and Enel Energie Muntenia.


Between March and October 2020, due to the acceleration of the digital transformation processes and the company efforts to popularize these solutions, the number of MyEnel accounts increased by almost 50% and that of customers who downloaded MyEnel application doubled, compared to the same period 2019.

The companies in the Enel Group have progressively expanded the services and products that can be accessed online in Romania, with a direct impact in the business area. Thus, between January and October 2020, the company welcomed 56,000 new clients who concluded online contracts for the supply of electricity or natural gas, an increase of over 40% from the entire year 2019.

These services and products are addressed to all Enel customers. The activation of Electronic Correspondence and Bill can be done by accessing the Online Services section of the www.enel.ro website. If the e-mail is not a solution for the customers, they can get the bill in electronic format via SMS.

The health and safety of our customers are at the forefront, which is why they Enel supply companies recommend clients to avoid the risks associated with a trip to the store and use the MyEnel application. It can be easily activated either online, on my.enel.ro, or by downloading it on the mobile phone for free, from the App Store or Google Play. Through MyEnel, customers can receive and pay their electricity or gas bills, register their index or check their balance of payments. Also, in the MyEnel application, in the Quick Contracting section, commercial offers are available, so that both existing and potential customers can submit online requests to conclude an electricity or natural gas supply contract.

Globally, Enel has continued to improve its digital, environmental, social and management performance.

The company was recently recognized by the Dow Jones Sustainability World Index (DJSI World) as a leader in sustainability, marking a premiere in the 17 years since it has been included in this index. Also, Enel’s global sustainability leadership was acknowledged by being ranked number 1 in this year’s V.E. (Vigeo Eiris) UNIVERSE assessment edition, among nearly 5,000 companies that have been assessed. The unprecedented score achieved in the sustainability performance assessment, double of the average score, allowed Enel to be confirmed in the second half 2020 review of the Euronext Vigeo Eiris World 120 index.

Enel is at the forefront of integrating sustainability into its business strategies, as proven by the company’s Strategic Plan 2021-2023. More than 90% of Enel’s consolidated investments will be in line with the United Nations Sustainable Development Goals (“SDGs”). In addition, according to Enel’s initial calculations, between 80% and 90% of the Group’s consolidated capex will be aligned to EU Taxonomy criteria for its substantial contribution to climate change mitigation, the above mentioned press release also reads.

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