Following the approval by the Regulatory Authority of the Order no, 5/2021, Enel Energie and Enel Energie Muntenia will offer domestic customers in the universal service market discounted prices until the client chooses a free market offer, but no later than the end of June 2021.
According to a press release issued by the company, both presently and in the future, customers will be able to decide whether to choose one of the competitive offers available on the market or remain in the universal service.
According to the provisions of the Order, the commercial reduction will be applied to the universal service price, meaning that in the end the client will receive an invoice with a smaller total amount to be paid, corresponding to the ENEL Simplu Anual the competitive market offer electricity price of valid in this moment.
In order to choose the competitive market offers of Enel Energie and Enel Energie Muntenia, clients can do everything online – from contracting to invoicing, on contract.enel.ro. Alternatively, customers can go to the Enel shops; they can make an appointment by calling the call-centre number 021/9977 to save time and minimize risks in this period.
The Enel supply companies in Romania are the leaders of the competitive market in the country, after making significant commercial efforts in the past years, including enlarging the number of Enel shops to approximately 70 all over the country. Almost 75% of the domestic electricity customers of Enel Energie and Enel Energie Muntenia are already on the competitive market, specifically 2.1 million out of about 2.9 million.
The Enel customers benefit from with complete offerings that include the MyEnel account, the invoice by e-mail or SMS, the transmission of the index through alternative channels (telephone or MyEnel app), a network offering invoice payment channels, modern Enel shops, adapted to the current needs of customers.
The Enel competitive market offers include, besides the sale of electricity and natural gas, also value-added services such as home assistance, home insurance or the purchase of electronic equipment in installments and with the installation service included.