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January 28, 2022
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Telemedicine counseling service offered for free to Signal Iduna policyholders diagnosed with COVID-19

People who own a health insurance policy from SIGNAL IDUNA ASIGURARE REASIGURARE can benefit free of charge from the telemedicine counseling service, in case they are diagnosed with COVID-19. The period for the free service dedicated to COVID-19 counseling is valid until the end of September 2021, which can be accessed during the period in which the diagnosed person is in quarantine. The specialties that policyholders can request for free through the dedicated telemedicine service are internal medicine consultations and psychological counseling. 

Through this service, SIGNAL IDUNA comes to support its policyholders, offering them the possibility to be monitored by a medical staff specialized in internal medicine to follow the evolution of their health, but also to access psychological counseling sessions to help them cope emotionally with the stress and anxiety that can be amplified by this diagnosis and the quarantine period. The service is available for all the 190,000 insured persons in the company’s portfolio, but also for those who will sign a SIGNAL IDUNA health insurance in the next period.

We have all witnessed the difficulties that the pandemic has brought, especially among those who have gone through the disease or who have had relatives who dealt with the effects of this virus. More than ever, people realized during this period how important it is to have access to a doctor, when hospitals and clinics were overcrowded with patients with COVID-19. Many of them understood that health insurance can meet this need. And in our turn, we want to show the insured that we are here for them to offer everyone, regardless of the type of policy they have, medical and emotional support in case of a diagnosis with COVID-19, through the possibility to quickly access a doctor during the quarantine period at home,” says Nicolae Trofin, Member of SIGNAL IDUNA ASIGURARE REASIGURARE Directorate.

In order to benefit from the free telemedicine counseling service dedicated to COVID-19, SIGNAL IDUNA insured persons can make an appointment through the SIGNAL IDUNA Call Center, the operators being available 24/7, or through the Signal Care Assistant app. The scheduling time is up to 6 hours after receiving the request. Subsequently, the internal medicine doctor or psychologist will contact the insured person and provide assistance by telephone or video call on the medical problem addressed: symptoms, possible risks and issues to follow during the quarantine period.

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