- At national level, the total number of Enel stores, owned and operated by partners, is close to 80;
- In addition to information and offers for the supply of energy and natural gas, customers can benefit from products paid in installments or by Enel assistance products
Enel opened four new stores in the cities of Alba Iulia, Brăila, Roman and Zalău, in spaces dedicated to both residential customers and companies. Thus, at national level, the total number of Enel stores, owned and operated by partners, reached almost 80, representing one of the largest chains of points of presence in the territory belonging to a supplier of electricity and natural gas in Romania.
The schedule of the stores mentioned here is from Monday to Friday, between 9:00 and 17:00. Their addresses are: Alba Iulia – Str. Iuliu Maniu no. 17, building A2; Brăila – Calea Galati no. 59, building D; Roman – Str. Oituz no. 7; Zalău – Str. Simion Barnuțiu no.1, buliding A27, entrance B. Access to shops is made in compliance with anti-Covid rules (protective mask, social distancing).
“We continue our efforts to be as close as possible to the customers in Enel’s portfolio or those who want to join Enel. We open accessible spaces, with well-prepared teams, that can respond to the information needs coming from people who visit us, and we accelerate the digitization processes that facilitate the interaction with the clients. At the same time, we place special emphasis on the professional training of our staff so that, as consultants, they can provide complete information to customers, tailored to their needs,” said Marius-Adrian Chiriac, General manager of Enel Energie and Enel Energie Muntenia.
The new stores meet the needs of customers with a wide range of offers and services for the supply of electricity and natural gas on the competitive market, as well as with details related to signing and deploying contracts, to energy consumption, details related to universal service or change of supplier. Thus, customers have direct access to offers tailored to their needs, with a fixed price for a period of one year or to other products tailored to market and customer requirements.
Also, in addition to the offers for the supply of energy and natural gas, customers can benefit from equipment with payment in installments, such as air conditioners, Also, in addition to the offers for the supply of electricity and natural gas, customers can benefit from equipment with payment in installments, such as air conditioners, thermal power plants, smart home accessories, Enel Asistență and Enel Asistență Gaz products that include assistance services. for installation and / or technical verification of the electrical / gas installation and emergency interventions, including emergency insurance, through the Enel Protect 360 product, smart home accessories, Enel Asistență and Enel Asistență Gaz products that include assistance services for installation and / or technical verification of the electrical / gas installation and emergency interventions, including a product that includes an insurance from the supplier for emergency situations, through the Enel Protect 360 product.
Customers can access the stores, including on the basis of a phone appointment, by calling 021.9977 (call with normal tariff) and pressing the 5 key. The purpose of this approach is to increase the comfort of consumers and, at the same time, toprovide them with the desired services in complete safety, in the context of COVID-19.
Following the liberalization of the electricity and gas markets, consumers can choose their electricity and / or gas supplier and the offer that suits them best, whenever they want, as there is no deadline for this decision. In addition, changing supplier does not involve any additional costs or technical changes, such as changing the electric meter.
At Enel, the contract for the supply of electricity / natural gas on the competitive market for residential customers can be concluded for a definite or indefinite period of time, and the period of validity of a price offer is 12 months, during which period the active electricity price remains unchanged, a press release issued by the company informs.