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August 17, 2022

Accace Romania: Half of the 2021 teleconsulting orders focused on supporting companies and investors to enter new markets

According to Accace Romania, one of the leading business consulting and service outsourcing companies from Central and Eastern Europe, the most requested service in 2021, on the online procurement platform, was the one to support the entry of legal entities into new markets. Through this service, offered free of charge, the Accace team plans to actively support investors through expert advice in the process of expanding their operations to new local markets.

By accessing the Accace online store, launched by the company in 2020, customers can order services or book teleconsulting orders in various sectors. Teleconsulting orders are supported by Accace’s team of specialists in various fields ranging from market entry support, accounting and finance, corporate, to taxation and transactions. The portal facilitates the presentation of specific services and prices, offering a customized experience and individual pre-purchase research options, as well as an easy and quick checkout process.

The majority of teleconsulting requests came from companies. Thus, over 60% of the orders registered by Accace in 2021 came from legal entities, but there was also a significant percentage represented by entrepreneurs or individuals with particular cases.

According to the company’s data, the teleconsulting orders registered by Accace over the past year were requested by customers from 38 countries. Most of them preferred the desktop as support for online sessions, in a proportion of 86%, while the rest chose mobile devices.

 For the current year, Accace Romania estimates an increased volume of customers who will prefer to purchase teleconsulting orders for various services, as the online purchasing segment is expanding. According to the company, this is due to the fact that the new generation of “millennials” is becoming increasingly involved in decision-making in companies, and they are choosing to buy online rather than by telephone.

According to company representatives, virtual interactions between Accace specialists and customers offer a number of important benefits such as saving time, avoiding unnecessary communication, pricing transparency, but also eliminating administrative steps for the specialists team, giving them the possibility to book directly in their calendars the required time slots.

 Laura Ștefan, Managing Director of Accace Romania, said: “The expansion that the online procurement segment has experienced in the last two years has proved to be a catalyst in terms of digital transformation, but also a change in business models. Similar to other industries, in our case, customers have become more interested in opting for online consulting services. Through teleconsulting sessions, our goal is to build a virtual interaction between customers and the Accace specialists at the same level of comfort and quality standards as the face-to-face ones.”


 About Accace Romania


With extensive experience in outsourcing and consulting gained over the 15 years since its establishment, Accace offers these services worldwide through its 9 branches in Europe and Africa, including 2 joint ventures in South Africa and the United Kingdom. At group level, the company has the experience of over 700 specialists in managing small and large scale multi-country BPO projects.

Present on the local market since 2007, the company understood the need of customers to have all internal processes managed under a single umbrella, becoming a complete and innovative provider of consulting and outsourcing services. Currently, Accace Romania offers accounting, reporting, payroll, personnel administration services, as well as tax, corporate and legal consulting, through an affiliated law firm. In addition, Accace provides customers with new technology solutions to support and improve these services, solutions developed globally and tailored to the specifics of local customers.

Accace operates internationally as Accace Circle, a co-created business community of like-minded BPO providers and advisors who deliver outstanding services with elevated customer experience. Covering almost 40 jurisdictions with over 2,000 professionals, the community supports more than 10,000 customers, mostly mid-size and international Fortune 500 companies from various sectors, and processes at least 170,000 pay slips globally.


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