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January 27, 2023

tbi bank partners with online platform SEON to enhance customer experience and prevent fraud attempts

Online financing is subject to fraud attempts, but using the right tools can greatly enhance the customer experience while reducing security risks. Driven to provide an even better and safer financing experience, centred on the customers’ interests, tbi bank signs an agreement with SEON, a leading provider of online fraud prevention solutions.

The tools provided by SEON can be used to optimise the user experience or to filter out fraudulent attempts. This partnership is part of tbi bank problem solving strategy, with a focus on fast and reliable service, efficiency and quality with minimum bureaucracy and documentation.

“Our team has the ultimate goal of serving customers’ real needs, so we added a fraud solution to quickly filter out high-risk users, without increasing friction for our valuable customers. The additional data provided by SEON adds valuable information to our database, allowing us to improve and update our risk models, developed with Machine Learning methodologies, to respond quickly to our clients’ needs. The team at SEON was very supportive during the integration, helping promptly whenever needed. It was smooth, simple and everything worked as expected. We are excited to continue this collaboration and see the full results SEON can produce”, said Costin Mincovici, Chief Credit Officer, tbi.

SEON tools help organisations reduce costs and resources lost to fraud by identifying fake accounts and providing clear results through an automated workflow with a complete, transparent solution that integrates seamlessly into their IT platforms.

”We understand that providing a seamless customer experience is a priority for any modern fintech company. This is why we’re pleased to support tbi bank to enhance the onboarding journey without sacrificing security, by not allowing fraudsters to sign up on their platform”, said Jimmy Fong, CCO, SEON.

This is more than a simple partnership between the two companies, being the beginning of a bigger collaboration as SEON joins tbi bank’s larger ecosystem of tools designed to protect customers and businesses.


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